Frequently Asked Questions

You can buy us on Amazon or search your local grocery store’s website. If your favorite store doesn’t have us, make sure to request it!

Variety packs differ by retailer. Please contact the retailer or visit their website for more information and availability.

• Packets – embossed on the front side of the packet or printed on the back of the packet.
• Pouches – printed on the back of the package.
• Club Variety packs – outside of club variety packs and the bottom of the box sleeves.
• Single-serve cups – printed on the bottom of the outside box.

Our shelf life is 24 months, unopened, and stored sealed in a cool, dry place.

We cannot guarantee the same quality, taste, or freshness after the best-by date.

Our cocoa mixes do not contain meat or other animal products but do contain milk and milk derivatives. As such they are not suitable for a vegan diet but are suitable for a lacto-vegetarian diet.

Yes! The ingredients used are gluten-free as defined by the FDA.

• Arctic White – negligible amounts of naturally occurring in cocoa butter
• Caramel & Chocolate – 1 mg
• Chocolate Supreme – 1 mg
• French Vanilla & Chocolate – 1 mg
• Hazelnut & Chocolate – 1 mg
• Mint & Chocolate – 1 mg
• Raspberry & Chocolate – 1 mg
• Salted Caramel—5 mg

Yes, you can! Our cocoa mixes already contain nonfat dry milk, but if desired, you can use the same amount of milk as you would water for an even creamier taste.

Based on FDA FALCPA (Food Allergen Labeling and Consumer Protection Act of 2004) and FASTER (Food Allergy Safety, Treatment, Education and Research Act of 2021), we identify the “Big 9” (Eggs, Fish, Shellfish, Milk, Peanuts, Sesame, Soy, Treenuts, Wheat) allergenic ingredients and ingredient constituents on the labels of our packages. All other questions about ingredients or allergens are best addressed by referring to our product labels. Be assured that our plants use good manufacturing practices to segregate ingredients and avoid cross-contact with allergens.

Of course! When sourcing our cocoa, we do a thorough review of our suppliers during the onboarding process to ensure their ethical practices. Our supplier is dedicated to empowering cocoa farmers and their communities while adhering to international labor and human rights standards. They have strong anti-child and forced labor policies, support gender equity, and encourage climate-smart farming practices. They also focus on traceability and sustainability in their supply chain, offering certifications like Fairtrade and Rainforest Alliance. Through their initiatives, our supplier ensures that the cocoa is responsibly sourced and supports sustainable agriculture.

The product packaging has changed due to the conclusion of our licensing agreement with Land O Lakes®. As a result, we have updated our packaging to reflect this change. However, the ingredients and delicious taste of our cocoa remains the same.

The Cocoa Classics® products will remain unchanged. Only associated branding elements are being updated to reflect our transition away from the licensed property, Land O Lakes®.

The only change you will see is the updated packaging on shelf. You can continue to expect the same great flavors with the same ingredients and quality that you’ve come to love.

No, there are no changes to any of our Cocoa formulations. The only difference you’ll notice is the updated name and branding on the packaging.